Frequently Asked Questions
What are your shipping times and processing frame?
All orders are processed within 1–2 business days (excluding weekends and bank holidays). Once dispatched, you will receive a confirmation email with tracking information.
Where do you deliver to?
We currently ship to addresses within the United Kingdom. Shipping charges are calculated and displayed at checkout depending on your selected delivery option.
What is your change-of-mind return policy?
Under UK Consumer Contracts Regulations, you have 14 calendar days from delivery to notify us of a return.
- Items must be unused, in original condition, and in original packaging.
- Return shipping costs are the customer's responsibility.
- Please Note: Change-of-mind returns are subject to a discretionary 15% restocking fee, deducted from your refund amount to cover processing.
What happens if a returned item is damaged in transit?
Please ensure returned items are securely packaged. Any damages, signs of use, or reduction in value to returned items will be chargeable, and we reserve the right to deduct an appropriate amount from your refund.
My item arrived damaged or faulty. What should I do?
If your package arrives damaged from the courier, please contact us within 48 hours at hello@justjimnys.co.uk.
Please provide your order number, a brief description, and clear photos of the damage. We will supply a prepaid return label and issue a replacement or full refund following inspection.
How do I initiate a return?
- Email hello@justjimnys.co.uk with your order number and reason for return.
- Wait for confirmation and our return address details.
- Pack the item securely with your order slip and ship via a tracked courier service (keep proof of postage).
- Once received and checked, your refund (minus applicable fees) will be processed within 14 days.