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All orders are processed within 1–2 business days (excluding weekends and bank holidays). Once dispatched, you will receive a confirmation email with tracking information.
We currently ship to addresses within the United Kingdom. Shipping charges are calculated and displayed at checkout depending on your selected delivery option.
Under UK Consumer Contracts Regulations, you have 14 calendar days from delivery to notify us of a return.
Please ensure returned items are securely packaged. Any damages, signs of use, or reduction in value to returned items will be chargeable, and we reserve the right to deduct an appropriate amount from your refund.
If your package arrives damaged from the courier, please contact us within 48 hours at hello@justjimnys.co.uk.
Please provide your order number, a brief description, and clear photos of the damage. We will supply a prepaid return label and issue a replacement or full refund following inspection.